SMiShing - SMS Phishing

SMiShing is a phishing attack sent via SMS (Short Message Service).It’s the new, text-message version of the lucrative e-mail scam. In this ploy, scammers take advantage of the smart-phone revolution—hoping that a text message to your cell will make it less likely you’ll investigate the source, as you might do while sitting at your desk. Since many banks and businesses do offer text-message notifications, the scam has the air of legitimacy.

SMiShing victims receive SMS messages including texts similar to the following:: "We're confirming you've signed up for our dating service.You will be charged $2/day unless you cancel your order by accessing the website: www.??????.com". If the URL is clicked, it will download a Trojan horse that could allow a Web-enabled phone to be controlled by hackers.

Sometimes you get a text message stating a problem with your bank or PayPal account. You're told to call a toll-free number, which is answered by a bogus interactive voice-response system that tries to fool you into providing your account number and password.

Prevent it

· Do not trust unsolicited telephone messages.

· Never click on URL’s in text messages unless it is verified to be legitimate

· Real banks might send you notices via text message (if you’ve signed up for the service), but they never ask for account information. If you’re unsure, call the bank directly.

You can read more about SMiShing in the following links:

http://blogs.globalcrossing.com/?q=content/smishing-another-crimeware-threats-mobile-phone-users-security

http://en.wikipedia.org/wiki/SMiShing

SDP – A Collaborated Service Marketplace

Dynamics in the telecom industry has introduced a new challenge to the telecom operators - to migrate the existing circuit switched network infrastructure to IP based networks, in order to enable new services which are framed on the IP technology. The convergence of the voice, data and video networks results in packaging the network capacity and services into various offerings that an operator can bundle with attractive discounts and campaigns. As a result of this convergence a bright cloud of competition formed in the market and the operators faced declining profitability, especially in the voice market. Apart from the competition from rival companies, the telecom operators are facing threats from companies like Apple and Google because of their increasing smart phone customer base stealing revenue from the operators.

Profitability in terms of lower OPEx and higher ARPU can only be achieved by introducing and adapting new services based on the trends and situations existing in the market. The customer base, which is the great asset of a telecom operator, can be increased or retained if the new services are added at regular intervals. The pace of changes in the telecom industry demands the operators to reduce the time to market and for fast integration of the new services. This entails choosing a service delivery platform which is a great asset to the telecom operators.

A service delivery platform is a place where the telecom network operator, service and content providers, developers and consumers participate and establish an ecosystem for the rapid deployment, provisioning, management and billing of the services. It separate the service layer from the core network infrastructure, enabling operators to roll out new services quickly without making changes at the network level. SDP follows the principles of SOA for internal and external system integration as well as service and its business process management.

The service and content providers can participate in this ecosystem to promote, sell, monitor and safely receive payments through the operator channels. The SDP enables these participants to sign up as partners and explore the network and service capabilities of the operators to design value added services. SDP enables them to login to the partner’s area to define and publish the services, to manage the SLAs for the services, to measure the performance and uptake of the services and to enable settlement procedures.

The customers are benefited by a well thought out SDP implementation because it can easily guide customers to the service or offering that they search for. The customers can subscribe to and consume services offered on different networks or devices. Since the BSS, OSS and CRM systems are bounded to the SDP, it provides easy order management and helps the customer to understand the offerings, promotions, discounts and their bills.

The developer community participates mainly to integrate services, create and maintain the business processes, implement the logic for the management and the sales of the services. Since SDP has a set of technology enablers, developers has a minimal work to configure and integrate the applications to the enablers. The developers can also contribute by creating applications that can be used for creating value added services.

In a nutshell, SDP is a common platform implemented by an operator to integrate existing systems and network assets for easy management and selling network capabilities in the form of services to the customers.

Related Links

http://www.ericsson.com/ericsson/corpinfo/publications/review/2007_01/files/4_sdp_web.pdf

http://www.ericsson.com/res/thecompany/docs/publications/ericsson_review/2008/4_Drutt.pdf

In-flight Mobile Connectivity

A common announcement which we hear on board is “Switch off your mobile phones”. There are some security threats in using the mobile phones in flight. Of late airline industry and technology providers have been discussing on the plans to allow mobile services in the flight. As a result of these discussions two companies were established to provide this service.

The cell phones in flight use dedicated air-to-ground frequencies that were used previously for seatback telephone services (Airfone and Air One services) offered in the flight. Since these frequencies are strictly dedicated for air-to-ground communications and are separate from those used for wireless communication on ground, the risk of interference with the wireless network is eliminated.

An aircraft providing this service has an antenna and a mini GSM network. While making a call, the GSM devices connect to this onboard antenna which sends the voice and data through the connected satellite uplink to the communication infrastructure furnished on the ground, which routes the voice and data to the public networks. Passengers are billed by their network operator for calls and SMS messages - just as if they are roaming in another country.

The aircraft needs to be equipped with four main components:

• A 'picocell' which provides the radio interface to mobile phones in the cabin.
• An Onboard Control Equipment which ensures that onboard mobile phones operate in compliance with aviation certification and telecommunications regulatory requirements.
• A server to manage communications centrally, establishing calls with the ground segment over the air-to-ground link, and interfacing with aircraft systems.
• An air-to-ground modem to allocate air-to-ground resources according to the demands of the server.

OnAir, a joint venture of SITA and Airbus, and AeroMobile, a joint venture of ARINC and Telenor, are the two market leaders providing this technology in many of the airlines. The GSM and GPRS network technologies and Inmarsat SwiftBroadband satellite link being used enables passengers to use their mobile devices and laptops for calls, text messages, emailing and Internet browsing, as they do on the ground.

Related News

    Personal Electronic Device Use Increases

    Emirates works with Boeing to get connectivity linefit to widebodies

    Hang-Up Act in 2008

Mobile Number Portability

Mobile Number Portability (MNP) gives more power to the consumers in the cellular world by enabling them to retain the number even after changing its service provider. Telecom operators are now in a race to improvise their customer services, improve QoS and mold consumer focused MNP retention packages to reduce churning out. This is the highest stage of consumerism in mobile communication industry and it will create opportunities and threat for telecom companies.

MNP is a very simple process from the customer perspective but it triggers a bit complicated process and a string of actions in the operators end. The subscriber, recipient/new service provider, donor/current service provider and MNP operator are the stakeholders in mobile number portability. There are two service models to porting a number; the donor lead porting and the recipient lead porting. Most of the countries who have initiated the MNP service adopted the latter since it is a subscriber friendly procedure. As a customer one should identify the right reason for changing the service provider, since you have to be with the new provider for at least 90 days before availing the MNP service.

MNP Procedures in India

India, the largest telecom market with many operators and less service rates has chosen the recipient lead approach in MNP. In this procedure the customer who decides to avail the MNP service has to approach the new service provider and obtain the customer acquisition form (CAF) and the porting form. Before submitting the form the customer has to obtain the Unique Porting Code (UPC) from the donor. To obtain this number send SMS to 1900 with text ‘PORT’ followed by space followed by your 10 digit mobile number that you want to port. This auto generated 8 digit code has a validity of 15 days. Fill this code in the porting form and submit both the forms along with the required documents and an undertaking that you will clear all the dues with the donor.

The recipient will send this porting request to the concerned MNPO for the backend porting process within 24 hours. MNPO verifies this request from the recipient and forward it find the request is invalid or the number fails to meet the porting criteria then it reject the request and inform the recipient the same. The donor who receives the successful requests from the MNPO will do the further investigation and sends the confirmation or rejection message to the MNPO. If the donor fails to communicate it within 4 days then the MNPO communicate the deactivation and reactivation of the number to the recipient and the donor and it will be communicated to the user by recipient.

The new service provider will intimate you the date and time of porting on your mobile phone. The complete change over will take place on the 7th working day and there will be a downtime of 2 hours on that day. After the date and time specified on the intimation message, the user can start using the new SIM card provided by the new service provider.

MNP Post implementation analysis in India

Customers are the big gainers in this initiative since they have the option now to switch over to the suitable mobile service provider without compromising the number. Reports show that over 38 lakh customers opted for the mobile number portability. But are they successfully closed? The recent reports unveiled the fact that the customers who have applied to switch to a new network complain they are facing issues and most of issues are due to the existing provider is not allowing the subscriber to switch over.MNP war has revealed the true colors of the telecom companies.

Telecom companies have introduced the customer focused retention packages and welcome packages to increase their customer base. Each company includes more free Local calls, STD calls, SMS and lower the call rates in their offers.

The Gainers and Losers according to the press release PDF from COAI, dated 18th March 2011 is given below

Operators	Total Subscribes in millions	Subscribers Ported in	% Subs ported in	Subs ported out	% Subs Ported in	Net additions	% Net additions
Vodafone	127.36	488,250	0.38	295,489	0.23	192,761	0.15
Idea	84.29	391,191	0.46	240,402	0.29	150,789	0.18
Bharti Airtel	155.80	530,615	0.34	382,400	0.25	148,215	0.10
Aircel	51.83	162,664	0.31	117,822	0.23	44,842	0.09
Uninor	20.31	31,019	0.15	24,689	0.12	6,330	0.03
Videocon	6.01	5,404	0.09	11,633	0.19	- 6,229	-0.10
MTNL	5.43	3,793	0.07	14,851	0.27	-11,052	-0.20
TTSL	86.05	197,404	0.23	236,793	0.28	-39,389	-0.05
BSNL	88.82	107,724	0.12	257,817	0.29	-150,093	-0.17
Reliance	128.87	44,753	0.03	351,170	0.27	-306,417	-0.24

Reference:

http://en.wikipedia.org/wiki/Mobile_number_portability
http://www.ciol.com/Technology/Networking/Interviews/Indias-MNP-model-will-be-a-success-Syniverse/12210131433/0/

Long Term Evolution

Long Term Evolution a.k.a LTE, is one of the emerging technologies in 4G mobile communication which is being globally adopted by most of the telecom equipment vendors and operators. This technology promises the broadband speed 10 times faster than the current 3G network is supporting. The LTE network offers 5-12 mbps downlink speed and 2-5 mbps uplink speed which will decrease the latency in real time applications, online gaming, connected to a virtual clinic and telematics.

LTE promises a very low latency and high bandwidth. This will set the mobile networks suitable for accessing real time applications where responsiveness is very critical. With this technology you can think about the things like taking high definition videos and streaming it to others mobile across the country, multiplayer online video games with your friends in remote locations, live camera broadcasting etc...

LTE provides a global ecosystem where everyone can tap into using the laptops, personal computers, smartphones and other consumer electronic equipments. It will allow the business customers to connect to the office systems, teleconferencing, video collaborate, stream database applications and other applications to which we had bandwidth and security constraints earlier.

The first LTE network was launched in December 2009, by TeliaSonera and only a few operators have followed the suit. Why operators are waiting to adopt LTE even though it is the next big evolution in the mobile technology? This could be because of the lessons learned from the early 3G front runners who suffered after implementing the expensive networks but had very few compatible devices in the market.

However, LTE offers the equipment vendors a unique opportunity to create a long term relationship with operators and its associated companies. The early adoption of LTE has the advantages like capture the highest-spending users market, improve the brand equity by projecting as a technology leader, gain better knowledge and experience in the technology than its rivals. In addition to the these advantages the early migration will lower the CAPEX over time through long term partnerships and lower the OPEX by integrating the existing networks into single core network earlier than the rival operators.

Some of the vendors & operators Launched LTE are given below.

      NetCom (TeliaSonera) – Operator (Norway)

     Telia (TeliaSonera) – Operator (Sweden)

     Vodafone – Operator (Germany)

     Verizon Wireless - Operator (US)

     Ericsson – Network Vendor

     Huawei – Network Vendor

     NSN – Network Vendor

Near Field Communication

When you are walking across the street, the mobile phone starts giving you the sales information in the shops. Is it going to happen in the near future? Yes, it is the power of technology and consumerism. The near field communication technology (NFC) lead us to a new platform where your mobile phones can be used to read the RFID tags from the shops/billboards and give you more information about the sales. To realize the NFC services in mobile phones, an NFC mobile phone should be able to utilize the functionalities of a contactless card and a mobile phone.

NFC is a short-range wireless technology. The equipments enabled with NFC, contain a transmitter and receiver to send and receive data from other NFC enabled equipment. Multiple devices in a small area can communicate with each other using the same frequency.

Google included support for NFC in the Android 2.3 Gingerbread operating system and this functionality is also included in the Nexus S smartphone. The other smartphones enabled with NFC technology are Nokia C7, Nokia Astound, Samsung Galaxy S II, Samsung Wave 578.

Few applications based on NFC are given below (from wiki).

• Mobile ticketing in public transport: an extension of the existing contactless infrastructure, such        as Mobile Phone Boarding Pass.

• Mobile payment: the device acts as a debit/credit payment card.

• Smart poster: the mobile phone is used to read RFID tags on outdoor billboards.

• Bluetooth pairing: in the future, pairing of Bluetooth 2.1 devices with NFC support will be as easy as bringing them close together and accepting the pairing. The process of activating Bluetooth on both sides, searching, waiting, pairing and authorization will be replaced by simply bringing the mobile phones close to each other.

Related Links


http://www.nearfieldcommunicationsworld.com/2011/03/15/36451/nfc-business-models-white-paper-sets-out-the-key-issues-involved-in-introducing-mobile-wallet-services/

The Other Side...

This story happened back in 2010. My friend John had just got an onsite assignment. He was to travel to the US in a week’s time. He was so busy and excited that he forgot to deactivate his postpaid mobile connection. After a couple of months, One day around 2 a.m. John gets a call in his phone. It’s from XYZ Telecom Company’s legal department. A threatening voice from the other side says” If you don’t pay your bill of 2300 rupees we will take legal action against you”. John was angry and confused at the same time. “A bill of 2300 rupees? I had paid my bills online before coming to US. Moreover the company has to give me 1000 rupees, a deposit which I had made while taking the connection”. He then realised he had an outstanding amount of 500 rupees for which they added up late charge fee over and over again till it reached up to a 2000 rupees level . Well John was a fighter. He had no intention of paying the bill till he got his 1000 rupees deposit and an apology for the rude behaviour. After all he was a faithful customer for nearly 5 years.

Fast forwarding the story and coming to March 2011.I met john in a friend’s birthday party. Somehow the XYZ Telecom Company story came up. It was really sad and shocking to see the true colour of these companies. According to John making you pay the bill is a simple 5 step process for them

· They track the numbers to which you have made the most number of calls/recent calls. They call those numbers claiming to be your friend and ask about your whereabouts and personal number

· They call you and threaten to take legal action against you for not paying the bill

· They call your family and friends and portray you as a cheat and sometimes even threaten them.

· You get totally out of context replies for the mails you send fighting for justice

· You surrender and pay the bill

On my way back home I was wondering why don’t they use the ARPU (Average Revenue Per User)? Or can’t they even do a loyalty check before taking such absurd actions? If they treated John well they would have got a loyal customer and promoter for life.

The Harvard business review says ”Loyalty has a lot more to do with how well companies deliver on their basic, even plain-vanilla promises than on how dazzling the service experience might be.” How true!

A Telecom Scam

Bob received a call from ‘XYZ’ Telecom Company saying he won cash prizes.At first he thought it was a scam but when the caller quoted the first eight digits of his SIM card, Bob believed him. Apparently bob was unaware that the first eight digits were identical for all XYZ telecom SIM Cards. Bob was asked to buy phone cards of the ‘XYZ’ Telecom and give the card numbers. He did it for a relatively good amount and then he started realising something was fishy. Upon contacting the telecom company Bob just find out he was the victim of a scam. It may sound really foolish of Bob but again this can happen to any one of us. Read more about these kinds of scams and what to do about it in my next post.

Zero paisa plan - A Free Lunch?

Videocon the latest entrant in India’s telecom market is heavily advertising its ‘Innovative’ zero paisa per second plan. The devil is in the details. Just take a look at their site

http://www.videoconmobiles.com/combo_offer.htm

In short you have to buy their handset to avail the 0paise/second and again it ranges from 10 mins to 30 mins for a period of 6 months to 1 year depending on the handset you buy. After all that hype about zero paisa per second I have to say it doesn’t live up to the expectations!

Universal Subscriber Identity Module (USIM)

The SIM, which is an integral part and behind the success of GSM, is also supporting the UTMS/3G network in the form of USIM. This new form carries out the functions of the SIM, enabling the new range of data services in 3G network. The term USIM refers to a software application and not to the smart card device itself, which is actually known as the UICC.

Regarding security, the USIM is in charge of authenticating user to the network and also allows the authentication of the network by the user. USIM uses latest cryptographic technology for the authentication purpose which results in the protection of the users and networks against the mobile phone security attacks stronger than ever.

USIM maintains a phonebook database which can store thousands of entries and each contact can contain email addresses, a second or third phone numbers etc. The contacts are stored much more securely on USIM compared to those stored in phone memory.

Fixed Mobile Convergence

Fixed-mobile convergence (FMC) is a technology innovation which helps seamless connectivity between fixed and wireless telecommunications networks. This innovation allows the cellular phone to work smoothly with the fixed line network infrastructure and can be switched between wired and wireless networks.

FMC for voice should merge the capabilities of the desk and mobile phones to make an organization’s voice capabilities just as mobile as email and data, so mobile workers can be reached at a single phone number, manage a single voice mail box, access advanced desk phone features and transition calls to and from the desk phone no matter where they are. Since a single number and voice mail concept can be achieved by FMC, the clients and colleagues don’t have to try multiple numbers to reach mobile workers which creates communication delays.

How are organizations benefited by implementing enterprise FMC?

The current economic climate is encouraging businesses to become more mobile and at the same time reduce the overall operational cost. Since the mobile call charges are forming a major part in the corporate expenditure the implementation of the enterprise FMC can reduce the cost for the mobile calls.

The FMC solution is more helpful to the enterprise where the delay in communication costs a valuable business. The solutions to getting the office mails, data and applications to the cell phone have already been implemented by many of the organizations in order to increase the productivity. Considering the fact that the number of mobile/remote workers continue to increase, the organizations have proactively implement a significant solution to get the organization’s fixed voice services to mobile device. This will not only reduce the cost but also increase the employee satisfaction.

The extension-to-cellular is a PBX-based software solution that bridges the gap between the enterprise telephone system and external mobile networks. In this solution your mobile number is programmed in the PBX against your office number and when somebody calls your office extension the software accesses the user profiles to determine which phones and devices rings simultaneously or sequentially.

Articles related to FMC
http://en.wikipedia.org/wiki/Enterprise_FMC
http://www.it-director.com/enterprise/technology/content.php?cid=11361
http://www.damovo.co.uk/mobility.html

Fixed – To –Mobile

Most of the people around the world use the mobile phones as their preferred device for communication and the percentage of the mobile phone calls are drastically escalating over the period. The cost of calling from a fixed line to a mobile phone was expensive in the past due to the charges which adds to make the connection between two technologies, the mobile and the fixed line.

The invention of the F2M GSM gateway was a good news for the business category since this can reduce the total cost of fixed to mobile phone calls. A GSM gateway connects to a business telephone system in the same way that a traditional analog PSTN or Digital ISDN line does. A GSM Gateway uses the SIM cards to enable calls directly to the mobile phone network. The mobile phone tariff used in the gateway will determine the cost of calls.

The GSM gateway hub contains normally two or more mobile SIM cards. When the user makes the calls from the fixed phone to a mobile, it will land in one of the SIM card installed in the gateway and then connect to the PLMN network as a mobile to mobile call which will reduce the call rates.

The telecom providers offer this service in two flavors. One offering is, the customer purchases the device with a onetime charge and will be there after charged for the usage. In the other offering the customer subscribes this as a managed service where the provider manages the equipments and the volume of calls landing in the hub. In this case the customer will be charged a monthly recurring fee in addition to the usage charge.

There are different types of GSM gateways in the market which can be used with different fixed line technologies like PSTN, ISDN BRI, ISDN PRI etc. Legitimacy of using these devices is based on the telecom rules and regulations in each country.

Bluetooth Vulnerabilities

When I visited Kuwait for a vacation, I was surprised by seeing the traffic jam caused by the youngsters trying to send messages to the mobile phones in their vicinity using Bluetooth. The act of sending unsolicited messages over Bluetooth to Bluetooth enabled devices is known as Bluejacking. This is harmless and the Bluejacker usually sends text messages and simply waits for a reaction from the recipient.

Bluesnarfing and Bluebugging are the other two vulnerabilities which have been exploited by the hackers to access the data in the Bluetooth enabled phones.

Bluesnarfing refers to the act of hacking the Bluetooth device and gaining access to the private data. The information that can be accessed in this manner includes the phonebook and associated images, calendar, and IMEI. The best way to reduce the Bluesnarfing attack is by setting your phone in non-discoverable mode.

Bluebugging is the art of accessing the mobile phone commands using Bluetooth technology without notifying or alerting the user. This security issue allows a hacker to make phone calls, send and receive text messages, read and write phonebook contacts and even connect to the internet.

Bluetooth technology has put more effort on the security issues so that the users can use this technology without any fear. Some of the major Bluetooth product manufacturing companies form a governing body to drive development of Bluetooth wireless technology, and implement and market the technology in their products. The main tasks for the Bluetooth SIG are to publish Bluetooth specifications, administer the qualification program, protect the Bluetooth trademarks and evangelize Bluetooth wireless technology.

Unsolicited Commercial Communication (UCC)

Telemarketing has emerged as one of the simplest and cost efficient tool for marketing products. A large number of these ‘telemarketing’ calls and SMSs are unsolicited, i.e. the receiving party does not want to receive such calls or messages. Such messages disturb the recipients, intrude into their privacy, and impose a cost in terms of time and effort. We can term such type of calls or messages as Unsolicited Commercial Communications (UCC).

Unsolicited commercial communication means any message, through telecommunications service, which is transmitted for the purpose of informing about, or soliciting or promoting any commercial transaction in relation to goods, investments or services which a subscriber does not want to receive. Why most of the telemarketing calls are made to the mobile phones is because the subscribers have their mobile phones with them at all times and hence can be reached any time.

After receiving a lot of complaints from the subscribers the governments and TRAs imposed a regulation on the telecom operators to maintain a registry of subscribers who doesn’t want to receive such communications. In the year of 2007, TRAI, telecom regulatory authority of India commissioned a common repository, NDND Registry, with the primary objective to curb unsolicited commercial communication.

After the establishment of NDNC registry, Telephone subscriber (Landline or mobile) who does not wish to receive UCC, can register their telephone number with their telecom service provider for inclusion in the NDNC. For customers who would like to register/de-register their request for NDNC registry may dial 1909 or SMS to 1909 with keywords 'START DND' for registration and 'STOP DND' for de-registration.

Unstructured Supplementary Service Data (USSD)

Unstructured Supplementary Service Data (USSD) is a protocol, providing session-based communication, used by GSM cell phones to communicate with the service provider's applications. This is using text based messaging within an open session between the user and the application. The USSC service, which is implemented in the USSD center, exchanges the USSD data between the mobile phone and the application server.

Is this similar to SMS? No, USSD is session based, unlike SMS, which is a store-and-forward technology with transaction capabilities. Most of the user interactive applications hug this standard because of the session-based feature and less response time.

The standard can be used to create value added services for operators, service providers, and enablers in the mobile interaction industry. Some of the well known USSD based applications offered by the telecom operators are prepaid balance inquiry, top-up, caller tune selections, balance transfer etc. In all these applications what we are doing is simply sending preformatted text messages to a short code published by the service provider. The USSD center which receives these messages interprets and invokes the corresponding applications to retrieve the desired results and present it to the user.

Pay As You Go(PAYG)

Pay As You Go Plan is getting more popularity among mobile users these days. A PAYG plan means, No Contracts, No monthly payments and No exit charges. This service gives the freedom to pay for the service usage. A prepaid connection is also called as a PAYGO Phone.

An example for a common mobile PAYG service is mobile 3G service which comes along with a prepaid connection. This service will be activated when you are trying to browse, without connecting to a wireless hotspot .The prepaid amount in your mobile will be deducted for the usage of 3G service as per the PAYG Plan.

Pay as you go services are meant especially for the students, those who cannot pay monthly charges as per the contract or those who doesn’t use the service frequently. PAYG service rates are a bit higher than the rates for services with a contract.

Find Me/Follow Me Service

An advanced call forwarding facility provided by most of the telecom providers in the world.

Find Me service refers to the ability to receive incoming calls at any location by forwarding the calls either in sequence or at the same time, to a list of numbers. Follow Me automatically routes your calls to any of the designated numbers, anywhere in the world, following a schedule you provide.

The numbers may be called simultaneously or sequentially, either in a preferred order or in accordance with the user's scheduled activities and locations. Once the list has been called and if no connection is made, the system may route the call to voice mail.

If you have subscribed for Find Me/Follow Me service then anyone can reach you any time, with one number to dial. Follow-Me is indispensible for any enterprise that cannot afford to miss calls or have calls left unanswered. The employees can have all their incoming calls seamlessly transferred to their mobile phones or land line based on the schedule they have configured.

To setup this service the user has to subscribe for the Find Me/Follow Me service. Login to the service provider’s portal using the user credentials availed on subscription. Create a Find Me/Follow Me profile and add the designated phone numbers with its sequences and work schedule information.